EUDELAY Air Passenger Claim Conference

We are all very excited about our conference today. We have amazing speakers lined up from the industry, consumer bodies and even more. We have been honoured by Mr Pavel Telicka, MEP from the EU Parliament transport committee who will be taking part in our panel discussion. So we will learn where is the current air passenger right legislation heading in the next few years.

Next week, we will publish some exciting news from the conference here and in other media.

Written on by Jakub Kotan

EUDELAY Air Passenger Claim Conference

Live the high life before you take off

Frequent travelers know that airport lounges are the best way to avoid crowded airport departure terminals and enjoy a more peaceful atmosphere in which to wait for their flight.

Instead of spending hours or more sitting on some uncomfortable plastic seats, an airport lounge allows you to enjoy a wide range of refreshments and either relax in comfort or catch up on work.  Any airport lounge gives you a better service in crazy times when your flight gets delayed or cancelled.

Air France, Charles de Gaulle Airport

While a dedicated check-in area may not be anything out of the ordinary for today’s traveler, it is what lies beyond that will please those with hours to spare at Charles de Gaulle’s Air France l’Espace Premiere Lounge. While you may not be able to see the Eiffel Tower from its windows, you will be able to relax in seats that fold out into real two-meter-long beds, enjoy delectable French cuisine prepared by famous French chef Guy Martin and indulge in as much wine and champagne as your gut can take. There’s also a work area, but who needs work when Clarins massages are offered on-site? You’ll wish for your flight to be delayed.

Lufthansa, Frankfurt Airport

Helping to keep the riffraff out and the noise levels down, the Lufthansa First Class Lounge at Frankfurt Airport is located in a gleaming freestanding building outside of the main airport terminal. Ultra-spacious, at 12,000 square-feet, the lounge is an oasis of calm and tranquillity with an Old World cigar lounge, a bar serving 80 varieties of whiskey, private glass-door offices, and a rest area with slick leather daybeds, alarm clocks, wardrobes, mirrors, and monsoon showers. The Lufthansa First Class Terminal in Frankfurt summons Porsches and Mercedeses that drive you right to you plane when your flight is ready to depart. 

Virgin Atlantic, London Heathrow

As Richard Branson's flagship lounge, the 8,000 square-foot Virgin Atlantic Clubhouse at London Heathrow is more like a private members' club than a place to crash while you’re waiting for your flight. There’s a cocktail bar, brasserie and deli for those wanting a bite to eat, and an office and library for those who can’t tear themselves away from the daily grind.

The Virgin Atlantic Clubhouse at London's Heathrow has a recording studio and digital editing room for music mixing, just in case you dream up a new tune while waiting for a flight and don't want to forget it.

British Airways, London Heathrow

Comprising six lounges and an Elemis Travel Spa, the Galleries at London Heathrow’s new Terminal 5 building make up the most luxurious, expansive first class lounge complex in the world. Appointed exclusively for British Airways first- and business-class passengers, the complex was designed by interior superstars Davies+Baron and mimics the style and ambiance of a modern boutique hotel. The decor is suitably sumptuous too, with Swarovski crystal chandeliers, paintings from BA’s collection of 1,500 artworks, faux fireplaces and four quirky life-size wooden horses with heads crowned by lamps. So, if your flight is permanently cancelled, who cares?

The Finnair Lounge, Helsinki  Airport 

Having opened this year, Finnair is one of many carriers to have appeared on our list for the first time, and for good reason. Finnair has always paved its way as a designer airline, and the carrier’s latest lounge matches the new in-flight experience, offering passengers a true example of Scandinavian design excellence. The Premium lounge, next to the current business class one, features three distinct areas, all bathed in mood lighting and soft finishes. The ultra-white lounge is also home to a children’s play area, a wall of Apple Mac computers, a staffed bar and even a sauna for those wanting to add a real Finnish touch to their flights.

Written on by Jakub Kotan

Live the high life before you take off

Top 3 most bizarre flight delays

Bill Clinton's hair cut

In 1993, four LAX runways shut down when then-president Bill Clinton asked his Beverly Hills hairstylist, Christophe for a last-minute trim before he took off for Washington. Apparently, he hadn't had time to make it to the stylist's Beverly Hills salon during his stay. Two of Los Angeles International Airport's four runways were shut down for nearly an hour that day and some incoming flights were delayed as Air Force One sat on the tarmac with engines running. The media widely reported that scheduled flights had been forced to circle, that runways were jammed and that people were hours delayed. Of course, Bill Clinton never heard the end of it.

A Cat in the cockpit

In 2012, a 10-year-old cat named Ripples went missing on an Air Canada flight from Halifax to Toronto, where he had been seated with his owner. The crate wasn't closed properly after a security inspection, and the cat jumped out during the boarding process.

Then, it scampered into the cockpit, ran past the captain and went through a panel into the wiring of the airplane, where it stayed and wasn't willing to come out. The maintenance crew had to be called to remove the panel and retrieve Ripples. The affected passengers handled it quite well, but would you be mad at someone if they delayed your flight for four hours because of their cat?

Flying Larry

This story has been widely disbelieved by skeptics, but it really happened. 

In 1982, Larry Walters attached 45 industrial weather balloons to a sun lounger for a casual flight over his girlfriend’s home in San Pedro.  He carried many supplies with him as well as a CB radio and a BB gun to shoot balloons one at a time to descend.  He floated around the L.A. for several hours and reached altitudes of up to 16,000 feet.  He eventually made its way into the primary approach corridor for LAX airport and caused a number of flight delays.

Written on by Jakub Kotan

Top 3 most bizarre flight delays

What are extraordinary circumstances

In the light of the recent French air Traffic strike, we have decided to give you a general overview of what the term ‘extraordinary circumstance’ really means.

Bird strikes

A bird strike is defined as an accident between a bird and an aircraft which is in flight or on a take-off or landing roll. The term is often expanded to cover other wildlife accidents - with bats or other animals. Bird Strike is very common and can significantly jeopardise the aircraft safety.

Personnel strikes (ground crew, air traffic control)

If you have a flight delay because of a strike, your airline has an obligation to offer you assistance when the delay is expected to go beyond 2 hours. Assistance can include food and drink and overnight accommodation. Unlike delays for other reasons, airlines are not obligated to offer compensation following an industrial action because these are usually considered to be ‘extraordinary circumstances’. 

Bad weather

Bad weather is generally seen as an extraordinary circumstance, thus most flights that are delayed or cancelled due to bad weather are not claimable. 

However, if bad weather has caused a delay or cancellation on a particular flight, which then delays a later flight as a result, that later flight may be claimable.

Get in touch and our team of aviation experts will assess your claim to see of you are eligible for a compensation. And don’t forget ‘NO WIN, NO FEE’!

Written on by Jakub Kotan

What are extraordinary circumstances

Airspace capacity to increase

International Civil Aviation Organization (ICAO) introducing new pilot to controller communication system. CPDLC (Controller to Pilot Data Link Communication) hardware will be mandatory since 1.1.2016 for all commercial trans atlantic flights to increase airspace capacity and thus reduce average delay. Biggest cause for delays still remains technical faults on ageaing airplanes. ICAO together with local regulators urge airlines for fleets updates.

Written on by Jakub Kotan

Airspace capacity to increase